Customer Support
Integrated Audio Video staff has built a solid foundation of satisfied customers by providing professional design and installation services for luxury estates, marine, residential, and commercial integrated systems. We hold the highest of standards and pride ourselves on delivering extraordinary VIP customer service to homeowners, yacht owners, business owners and strategic partner, such as luxury home builders, developers, architects and designers. We insist that our staff provide you access to the finest products available and nothing less than extraordinary service and installations. Our reputation depends on it.
Consulting
The most important aspect of designing your project is to find out firsthand what your needs are now, in the future and what your expectations are. Having an upfront consultation is the key to a successful project. Integrated Audio Video’s Staff has been designing and implementing Custom Audio Video solutions for decades. Let our experience take the guess work of out your designs and deliver a truly refine system. Contact us for a free consultation.
Design & Engineering
Designing & engineering a system that functions the way you want and to the best of its abilities is an integral part of the project. Our years of experience and extensive knowledge of how our products function is key to designing a state-of-the-art system. The end result is a robust performing system that is easy to use and been design to blend seamlessly with your decor’ and lifestyle.
Project Management
From start to finish, we are able to manage entire projects and work side by side with other trades or companies to ensure your satisfaction and that the job is 100% complete and that our clients are happy with the end product.
Prewiring
Whether you’re ready to complete your project now or later, prewiring your home, business, or boat is an important factor in the outcome of your installation. The behind the walls highway system to the technology in your home, business, or boat. Yes, technology has leaned toward wireless, but for systems to communicate effectively, wire is a more stable platform. We have several options for prewiring and will be able to help you decide what is best for you and your project. Even if you are not ready to trim out the equipment, choosing the at least wire your home or business during construction is more cost effective in the end.
Installation
This is where the fun begins. Our highly qualified team of technicians will be installing the components and equipment, touch panels, light switches, shades, TV’s, finish work and so much more. The integration will begin and where you will see the technology and magic start to come together. Our installations are not complete until you the customer is completely satisfied with every aspect.
Programming
The final touch in completing the project is programming of the equipment and the communication between components. Our in house programmers will take the data from the initial consultation and put it into action. This is the phase where we can be creative on what you want your system to do. It can be very simple with a few functions or we can create scenes with lights, music, and video with a party mode, night scene, jam session, romance mode, or just a good morning daily scene. Of course, this depends on what equipment and platform was chosen to be installed. Our technicians are continually updating their education for programming your systems efficiently with ease of use. Some of these systems are Lutron, Savant, Nice, Vantage and several others.
Training
In order to ensure that you know how to use the system properly and enhance your lifestyle, we will have a one on one hands on training session. This is when we can answer questions and will take as much time as needed for you to understand the operation of your system. This is the most important and final aspect, knowing that our clients are happy, understand how to use their systems and are 100% satisfied with our company, technicians, and workmanship.
Alarm Monitoring
We can monitor your security system with a UL specified Central Monitoring Station. We offer many options for whatever monitoring service will suit your needs. Hard wired, wireless, and even cellular monitoring.
Service & Maintenance
To ensure your system continues to work at its best and the highest efficiency, we offer service & maintenance agreements to help you maintain the components and functionality. It is important to service and test your systems each year.
Emergency On-Call
Are you in need of immediate service? We are just a phone call away to help. We have technicians on call that may be able to walk you through the problem over the phone or that can be dispatched to take care of the urgent matter. Making sure our clients and installations continue to work properly is of the upmost importance.
